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Hurricane Preparedness


Emergency Operations Centers

Florida Emergency Information Line: 800-342-3557

St. Johns: 904-824-5550 |

Putnam: 386-329-0379 |


United Way's FREE 2-1-1 Helpline

2-1-1 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. 2-1-1 staff will be equipped with shelter information and more, as information is available. To contact a 2-1-1 call center specialist, dial 2-1-1 or 1-904-632-0600 from any land line or cell phone. 

Click HERE to learn more about and donate to Florida's First Coast Relief Fund

Mobile App and Social Media Information

Red Cross app

FDOT app (traffic info) | @myFDOT_NEFL on Twitter


Food and Shelter 

Available Shelters by County:

American Red Cross

800-768-8048 | (Shelter information)

Feeding Northeast Florida (Food distribution location information)

The Salvation Army

904-356-8641 | (Food and shelter information)


Gas and Travel

Evacuation Planning | Routes

Operational Gas Stations | Report price gouging: 866-966-7226


Property Cleanup

Crisis Clean-up Hotline | 844-965-1386
• Free services (debris removal, muck-out work, and tree cutting) by volunteers

• Services are dependent on availability

• Call to register for services

SCAM WARNING: The Northeast Florida Builders Association warns people posing as licensed contractors may approach homeowners about doing repairs. Citizens can verify a contractor’s license by contacting the Florida Department of Business and Professional Regulation at 850-487-1395 or at Also, anyone can report unlicensed activity at 866-532-1440.

Click HERE to learn more about and donate to Florida's First Coast Relief Fund

Federal Emergecy Management Agency (FEMA)



Transitional Sheltering Assistance |


Property Damage as Result of Hurricane

Contact FEMA at the phone numbers listed above or visit Substantial Damage: If a building is in a floodplain and is substantially damaged (50 percent or more of the building value), it MUST be brought into compliance with local floodplain management regulations. All property owners should check with local building officials to determine if permits for repair are required BEFORE beginning work. There can be serious consequences for not complying with the permitting process.




800-683-5542 |

800-468-8243 |

800-934-6489 |
877-377-2478 |


Legal and Insurance

Free Legal Assistance: or 866-550-2929


If you are having trouble reaching your insurance agent, contact:

Office of Insurance Regulations

877-693-5236 |

Click HERE to learn more about and donate to Florida's First Coast Relief Fund